Role – Customer Service AdvisorLocationDelaware Dr, Tongwell, Milton Keynes MK15 8BA
Pay£12.21/hr
Duration: 6 months initially
NOTE: – Once training is complete 2 days WFH, 3 days in the officeThe first 2 weeks of the role will be office-based Monday-Friday to complete the mandatory 2-week training. After which, we can then discuss hybrid-working when a new start is comfortable and competent with tasks and responsibilities.
Your Role:Proven customer service experienceStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammarAbility to multi-task, prioritize and manage time effectively while maintaining strong Attention to DetailTo be computer literate with various packages such as Word, Excel, and Cofico/SAPComfortable working with targetsPatience and ability to manage stressProblem-solving skillsExperience within a Contact Centre environment, desired but not essential.Ability to work under pressure, whilst always maintaining a professional image.Ability to Work Without SupervisionExcellent Time Management SkillsAble and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time framesSelf-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.Relevant experience in an administration role
Start Date:ASAP…