Company: Origin Multilingual
Location: Leicester
Job Description:
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company, is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators.
- Coach and develop a high performing team.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- At peak times, take calls and handle customer enquiries.
- Assist with recruitment within Customer Care.
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible coaching & feedback skills.
- Effective change leadership.
- Ability to work in a team, ask for help, and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive team engagement.
- Interpret department, team, and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
Working Days/Hours:2 on off shift, 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:
Week 1:
- Monday / Tuesday – Working
- Wednesday / Thursday – Off
- Friday / Saturday – Working
- Sunday – Off
Week 2:
- Monday / Tuesday – Off
- Wednesday / Thursday – Working
- Friday / Saturday – Off
Company Benefits:
- Learning Hub
- Employee Assistance Program
- Pension Scheme
- Holiday Flexibility
- Gym Membership
- Monthly Products
- Exclusive Discounts
- Life Insurance
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Posted: April 28th, 2025