IKEA Dartford Transport Shift Supervisor

Job Description:

Working for our growing IKEA contract at our brand new, state-of-the-art site in Dartford. Customer service will be at the heart of this role, creating a better everyday!

Wincanton is in an exciting growth period, having recently won several new contracts and tendering for more! Our people are the driving force of our success, and we believe in rewarding and recognizing your hard work, which is why our benefits packages and development opportunities are unrivalled.

Why you should work for Wincanton:

• 4 on 4 off shift pattern working 12-hour shifts with varying start times
• Unrivalled salary – Up to £38,000 depending on experience
• 20 days holiday
• Extensive retail discounts across major retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports, and more!
• Permanent employment contract with a market leader
• RAC cover
• Cycle to work scheme
• Free on-site parking
• Extensive wellbeing programmes and initiatives
• Healthcare cash plan
• Death in service benefit

Role Responsibilities:

• Assist with the smooth running of the transport department through effective management
• Manage on-road issues and delivery failure processes, liaising with customers
• Ensure thorough training of drivers and porters in transportation safety and compliance
• Allocate fleet and crews for home delivery, planning and optimizing routes
• Conduct pre-shift and de-brief sessions with road crews
• Manage performance and ensure compliance with legal requirements
• Maintain high standards in line with IKEA’s quality processes
• Manage drivers’ hours and ensure accurate records for audits
• Investigate incidents, including missing items
• Follow Safe Systems of Work processes in accordance with health and safety regulations

Required Skills and Experience:

• Previous supervisory experience in transport is essential
• Strong IT skills, including MS Office and transport management systems
• Good knowledge of driver and transport legislation
• Excellent communication skills, both written and verbal
• Positive, flexible attitude
• Ability to work independently and meet deadlines

Our Values and Commitment:

We are committed to equality of opportunity and creating an inclusive environment where all colleagues feel safe, supported, and valued. We celebrate diversity and aim to foster an organizational culture of respect and inclusion.

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