About the Role
We are seeking a dynamic Product Manager to drive our digital transformation and manage the day-to-day operations of our key global platforms. This role is essential for ensuring our business needs are met through our digital platforms and services. The role will directly or in combination with our key partners on an ongoing or project basis build, configure, and automate technology solutions to deliver business value. The role works with business stakeholders to define system requirements and customise our platforms. Most importantly, they enable our people to get the most out of our technology offerings.
Key Responsibilities:
- Global Precision: Lead the design and delivery of technical solutions, maintain service delivery processes in line with ITIL best practices, and ensure operational efficiency and scalability.
- Global People: Manage stakeholders and resources effectively, promote digital transformation, provide training, and work with cross-functional and international teams.
- Global Impact: Manage budgets and procurement, ensure value for money and future-proofing technology solutions, and implement service improvement plans.
- Global Evolution: Lead digital transformation initiatives, champion digital tools and platforms, and drive growth through innovative technology projects.
About You
With an eagle eye for detail and a strong commitment to operational excellence, you are someone who takes pride in maintaining a seamless and efficient working environment. Your adaptability allows you to thrive in a fast-paced setting, and your eagerness to learn keeps you updated with the latest industry practices.
Key Requirements:
- Extensive Salesforce experience
- At least 3 years in Service Delivery Management
- Extensive experience maintaining, developing and the continual improvement of cloud and SaaS platforms
- ITIL accreditation
- Proficient in service delivery, project management, and planning
About Global Switch
You might not know it, but you use a data centre like Global Switch every day. Whether you’re browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.
As an equal opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.
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