Customer Care Professional

Key Responsibilities:

• Ensure all orders are placed and validated accurately within the order cut-off time.
• Manage order processing, customer contact, liaison with 3PLs and market functions, and customer master data.
• Maintain and manage EDI orders, review EDI blocked orders, and manage customer portals and catalogues.
• Create backorder and delivery notification reports.
• Manage email inbox, responding quickly and efficiently to queries and requests.
• Perform daily order checks to ensure order blocks are maintained and updated to avoid delays.
• Respond to customer telephone calls, ensuring queries are answered as efficiently as possible.
• Measure success through clear objectives and KPI reports to support daily activity and performance measurement.

Skills & Experience:

• Demonstrates a sense of urgency in ensuring work is completed quickly and accurately.
• Strong communication skills, both oral and written, ensuring desired outcomes are understood and achieved.
• Good interpersonal skills, able to interact at all levels and develop relationships within the organizational structure to assist in goal achievement.
• Ensure all work is completed within required deadlines and all audit reporting is actioned.
• Coordinate and assist with audit requirements.
• Proficient in standard software applications including Microsoft Outlook and advanced Excel skills, with a complete understanding of Sales and Distribution modules of SAP.
• Sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.

Qualifications/Education:

• Proven experience in customer service and order entry.
• Ability to communicate at all levels within the organization.
• Proven data analysis skills and the ability to translate tasks into action plans and deliver to timelines.
• Experience and knowledge of SAP/ESKER (preferable).
• Proven experience in customer/distribution, preferably in a healthcare environment.
• Strong motivational skills.
• Competent in using Excel and Word.
• Proficient communicator, both written and verbal.
• Able to operate in a team environment.

Language:

• Speaking: English, French, and Dutch
• Writing/Reading: English, French, and/or Dutch

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