Learning and Development Manager

My client is an international hospitality brand based in West London. They currently have an exciting opportunity for an experienced Learning and Development Manager to join them in a newly created role.

Responsible for supporting the development of teams throughout the UK and Europe, this role will suit a hands-on candidate who enjoys having an impact on company culture and on individual performance and progression.

Responsibilities include:

• Designing training processes, toolkits, and frameworks
• Delivering learning and development that links to the overall HR strategy
• Developing key skills and knowledge of all managers and employees
• Creating the annual training calendar
• Developing close working relationships with the HR and operations teams
• Evaluating training activities, materials, and toolkits and their effectiveness
• Using data to identify trends, issues, and potential areas for improvement
• Creating and implementing learning dashboards, metrics, and reporting
• Identifying and building effective partnerships with external organizations to assist with the achievement of goals and objectives

The person:

• Previous experience within hospitality, leisure, or retail in a multi-site environment
• Hands-on experience delivering the full training cycle
• Proven success in creating and rolling out training frameworks and toolkits across different countries
• Experience in working at both a strategic and operational level
• Strong commercial acumen
• A structured and organized approach
• Excellent written and verbal communication skills
• A team player who strives for continuous improvement

Job Details:

Position: Learning and Development ManagerLocation: West LondonSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Human ResourcesIndustries: Hospitality

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