Restaurant Reception Manager, Bath Up to £40,000 Inclusive of TroncOnsite, shifts, five days out of seven.A prestigious boutique hotel is seeking an experienced and personable Restaurant Reception Manager to lead the front-of-house team in its newly transformed restaurant. With a multi-million-pound refurbishment underway, this venue is set to redefine the dining scene in Bath, offering an exceptional all-day dining experience.About the RoleThe Restaurant Reception Manager will be the first point of contact for guests, ensuring a seamless and welcoming experience from booking to farewell. Reporting to the Restaurant General Manager, you will oversee the host team, manage reservations, and elevate guest interactions, creating a warm and professional atmosphere that encourages repeat visits.Responsibilities– Lead and manage the host team through breakfast, lunch, and dinner services.- Welcome and allocate guests using the booking platform, coordinating with the restaurant team.- Oversee the guest journey, ensuring smooth transitions and a high level of service.- Manage restaurant reservations and liaise with hotel reception for a seamless guest experience.- Maintain in-depth knowledge of food and beverage offerings, promotions, and special events.- Handle guest feedback and complaints with professionalism and efficiency.- Record guest preferences and utilize this information to enhance their future experiences.- Ensure the reception and host area reflects the brands high standards.- Plan and coordinate event bookings with the restaurant manager and head chef.Requirements– Excellent interpersonal and communication skills, both verbal and written.- Strong attention to detail with the ability to manage records and schedules accurately.- In-depth knowledge of restaurant and bar offerings, as well as hotel promotions.- Exceptional customer service skills with a friendly and professional demeanor.- Strong organizational abilities, capable of maintaining composure in a fast-paced environment.- Adaptability to handle last-minute requests from guests or senior management.BenefitsThis role offers a competitive salary of up to £40,000 inclusive of tronc, along with a range of industry benefits, including:- Complimentary hotel stays at selected locations within the group.- Well-being support including access to professional advice services.- Professional development opportunities to enhance your career.- Employee perks and discounts on dining, leisure, and hospitality services.- Additional benefits such as meals on duty, social events, and more.This is a fantastic opportunity for a hospitality professional who is passionate about guest experience and looking to make an impact in an exciting, newly refurbished dining space. If you are a dynamic leader with a commitment to excellence, we would love to hear from you.
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