Front of House – Wellness Consultant
We are looking for a front of house staff member to join our incredible team! If you're a wellness enthusiast who wants to work in a vibrant, health-focused environment where customer care and community are at the heart of everything we do, we’d love to meet you. As an integral team member, your role is crucial in maintaining the seamless functioning of our establishment and providing our clients with an outstanding experience.
Key Responsibilities:
Premises Management:
- Opening and/or closing the premises, ensuring all areas are set up or tidied appropriately.
- Maintaining a high standard of cleanliness and hygiene throughout the facility
- Managing in-house laundry rotation and proactively handling laundry tasks
Facilities Oversight:
- Conducting regular building checks to ensure safety and functionality.
- Arranging studios for various classes, including setup of equipment like reformer beds and yoga mats
Client Services:
- Welcoming clients, handling check-ins, managing bookings, and processing payments
- Guiding clients to biohacking sessions, classes, and changing rooms with a focus on exceptional hospitality.
- Assisting clients with biohacking sessions such as Cryotherapy and Hypoxic Therapy setups
Operations Support:
- Receiving and managing orders, handling petty cash, and maintaining accurate inventory records
- Operating the nutrition bar, preparing and serving beverages, maintaining cleanliness in the cafe area
- Restocking retail and nutrition bar areas as needed
Communication and Administration:
- Responding to client inquiries via email, WhatsApp, or any other communication channel promptly and professionally
Requirements:
- Previous experience in a customer-facing role, preferably in a wellness or hospitality environment
- Strong organisational skills and the ability to multitask effectively and efficiently
- Flexibility to work varying shifts, including weekends, and adapt to the changing need of the business
- Excellent communication skills and a hospitable demeanour
- Willingness to undergo training for biohacking procedures
Working Hours: Flexible working hours in shifts of either 6.30am-2.30pm or 1.30/2.30pm-9.30pm, accommodating both full-time and part-time schedules. Weekend availability is required.
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