Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Overview of role:
Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines of Rapiscan systems.
- ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle, Leeds and Manchester areas, may occasionally include other locations throughout the UK and overseas.
- Installation, commissioning and service support of Rapiscan’s X-ray, CT, Checkpoint and Trace systems at our customer’s premises EMEA and International locations.
- Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
- Carry out service site surveys prior to installations and professional site reports.
- Carries out all preventive and corrective maintenance works and attends all call-outs.
- Works on shifts pattern to support key customer site
- Provide remote technical support to Distributors engineers and customers.
- Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
- Makes sure to submit service reports and non-conformance reports as required without delay
- Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications:
- A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
- Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
- Knowledge of high-end X-ray systems or computed tomography a major advantage
- Experience programming PLC’s an advantage.
- Have excellent ability to trouble-shoot complex systems and logically work through problems.
- Must have experience in a field service engineer role.
- Flexible during times of change and reacts to project adjustments promptly and efficiently
- Willingness to travel within UK and Overseas.
- Must be self-motivated and work well under pressure.
- Strong aptitude to learn.
- Ability to obtain airport security passes essential (some require a Criminal Record check).
- An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
- Post graduate qualification in Electrical engineering desirable
- A recognised qualification in an IT (Microsoft, cisco etc) a plus
- A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.
Company Benefits
Why Join Us?
- Competitive Salary: Rewarding your expertise.
- Career Development: Opportunities for growth and advancement.
- Generous Holidays: 25 days plus bank holidays, increasing with service.
- Life Insurance: Coverage from day one.
- Charity Work: Paid leave to volunteer.
- Birthday Leave: Enjoy a paid day off on your birthday.
- Pension Plan: Secure your future.
- Company Car.
- Cycle to Work Scheme: Support for eco-friendly commuting.
- Enhanced Maternity and Paternity Pay: Additional support for new parents.
- Healthcare Cash Plan: Assistance with healthcare expenses.
- Eden Red Discounts: Enjoy various discounts.
This role offers an exciting opportunity to join a dynamic team and contribute to the success of a global leader in security solutions.
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
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