Deputy Manager

Job Purpose

• To work alongside the House Manager and team to create a strong, dynamic and inclusive working environment
• To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policies
• Assist with producing and managing House budgets
• Take responsibility for the House operations in the House Manager’s absence
• Support the House Manager in establishing and developing community and fundraising partnerships

Key Responsibilities

• Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
• Working with the team to allocate rooms and standardise family introductions to the House
• Coordinating administration and operational duties within the team
• Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
• Working to an agreed budget and understanding the importance of maintaining tight controls within the House
• Ensuring personnel files are accurate and complying with Charity and legal regulations
• Understanding and following policies and procedures for the House’s key control system
• Overseeing full and proper use of database systems
• Managing the House team schedule
• Managing House volunteers
• Being involved in House events and activities
• Building relationships with internal and external stakeholders
• Being flexible to provide on call duties on a regular basis to be shared with the House Manager

Skills and Abilities

• Ability to manage a team to achieve high standards of House operations and build and maintain relationships
• Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
• Good IT skills
• Be able to show empathy while maintaining professional boundaries
• Demonstrates an understanding of and maintains the principles of confidentiality
• Understands or willing to learn medical terminology most frequently used by resident families

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