Product Owner

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Head Resourcing is pleased to be working with a governing body who are looking for a Product Owner to lead the delivery and implementation phases of a Microsoft Dynamics 365 CRM platform. Following the successful completion of discovery and design, the project is now progressing into configuration, development, and rollout in partnership with a Microsoft Gold Partner. This new CRM will replace a legacy membership system and integrate with various business applications, including Business Central.

Purpose of the Role:

• Clearly communicate the CRM vision, benefits, and objectives to stakeholders.
• Translate organisational needs into structured delivery actions.
• Collaborate with delivery teams, subject matter experts, and partners to ensure alignment with business goals.
• Champion continuous improvement by responding to feedback and driving sustainable change.

Key Responsibilities:

• Guide the successful delivery of a fit-for-purpose CRM solution.
• Maintain and prioritise the product backlog, ensuring it reflects current priorities.
• Lead agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Support UAT and ensure stakeholder expectations are managed.
• Provide clear updates on delivery progress and risks.
• Mentor and support teams in agile methods.
• Help non-technical stakeholders understand solution capabilities.

Required Experience:

• Proven track record of delivering Microsoft Dynamics 365 CRM solutions.
• Strong background in digital design and full service lifecycle delivery.
• Experience working with cross-functional teams and third-party suppliers.
• Solid understanding of Agile methodologies.

Skills & Attributes:

• Strong communicator with excellent stakeholder management skills.
• Deep understanding of user-focused, iterative digital delivery.
• Skilled in product development with a human-centred design approach.
• Comfortable leading teams through ambiguity and complexity.
• Detail-oriented, collaborative, and delivery-focused.
• Up to £48k

If this sounds like you we would like to hear from you.

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