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Customer Success Manager- FinTech (Intermediated Lending), Manchester
Client:
Elvis Eckardt Recruitment & Sales Solutions Limited
Location:
Manchester, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
bccfd5856535
Job Views:
2
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Job Title: Customer Success Manager- FinTech (Intermediated Lending)
Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester)
Industry: Financial Technology (FinTech)
Job Type: Full-Time
The Role:
We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.
What You’ll Do:
- Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
- Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
- Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
- Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
- Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
- Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.
What You’ll Bring to the Table:
- Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
- Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
- Domain Expertise: A financial services background, particularly with brokers, lenders (track record in intermediate lending), or paper-based processes.
- Customer Success: Prior experience in customer success is advantageous but not mandatory.
- Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
- Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.
If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.
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