Support Analyst (2nd Line)

Company: TN United Kingdom
Apply for the Support Analyst (2nd Line)
Location: London
Job Description:

The Legal 500 Series is a market-leading directory renowned for its extensive analysis, rankings, and detailed editorial on the top global business law firms. We are committed to delivering high-quality content and insights to our audience, helping them make informed decisions.

Job Responsibilities and Duties:

  • Take ownership of tasks and ensure timely and satisfactory completion
  • Escalate support issues to third party providers
  • Complete regular system testing and fault logging
  • Ensure the highest levels of client service are maintained
  • Monitor system and network performance
  • Make recommendations for system enhancements where necessary
  • Help maintain network documentation

Skills Required:

  • Strong core networking and troubleshooting skills
  • Excellent working knowledge of Windows operating systems (Windows 11)
  • Excellent working knowledge of Microsoft Cloud application portals (Office 365, Sharepoint)
  • Good working knowledge of Windows Server (including Active Directory, DNS, DHCP, NTFS permissions, etc.)
  • Reliable, punctual and well organised
  • Dell Sonicwall firewalls and switch infrastructure

Please note: This role is 5 days per week in the office on Fleet Street, central London.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 18/04/2025 by TN United Kingdom

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Posted: April 20th, 2025