Director of Operations

We are currently hiring for an Operations Director in London, working for a fast growing property business. In this role you’ll be responsible for ensuring the flex workspace properties in London are all working efficiently, effectively, profitably and with a team that are focused on delivering real service excellence.

You will need to be a strong leader with a background in multi-site operations and with a proven track record in delivering world-class customer experience, together with bringing very strong commercial experience to support income generation, customer renewals, event income, increased footfall and slick operational efficiencies.

The role:

• Lead, develop, and manage management teams across multiple workspace locations, ensuring the company standards in respect of building readiness, client experience, and commercial performance.
• London based role, visiting sites across West End and the City each day.
• Work closely with the wider stakeholders teams Sales, Technology, CX, and HR to ensure key deliverables are met on time and within budget.
• Drive occupancy, client retention, and workstation sales, through the delivery of truly exceptional client experiences.
• Own the regular forecasting processes with your teams and take accountability for the accuracy of the information.
• Actively drive new and existing business opportunities, working closely with the Sales Team to maximise revenue streams.
• Ensure teams are skilled in client viewings, and that there is a well understood discipline of recording all client interactions in Salesforce.
• Stay abreast of competitor activity, making commercial, service, and amenity-based recommendations to maintain a competitive advantage.
• Own and deliver against the ancillary revenue targets across products such as License Fees, Meeting Rooms, Co-Working Memberships, Virtual Offices, and IT services.

Skills & Experience Required:

• A proven experience of at least 5 years in a senior management role in a fast-paced, multi-site, operational business with a clear focus on delivering outstanding customer experience, ideally from Property or Hospitality based industries.
• Extensive experience managing, coaching, and developing teams in client facing service led environments.
• Strong stakeholder and project management skills.
• Highly organised, with the ability to manage shifting priorities effectively.
• Strong commercial awareness and willingness to challenge the status quo.
• Influencing and negotiation skills to drive business performance and revenue growth.
• Ambitious and driven, with a hunger for success.

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