Job summary Permanent vacancy, part time, Saturday and Sunday 10am until 2pm, Urgent Treatment CentreThe post holder is responsible for assisting the GPs, Lead Nurse and ANPs in the service and delivery of care management to the service population by working under the indirect supervision of the Practice Streamline Nurse to undertake tasks and duties delegated by a GP/Lead Nurse/ANP or other suitably qualified clinical professional strictly in accordance with service practice guidelines and protocols.Main duties of the job 1. Check patient identification and confirm details with the patient.2. Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, pulse oximetry, height and weight (body mass index), visual acuity (if applicable), urinalysis in accordance with training and procedures3. Provide wound care in accordance with training and procedures4. Prepare and maintain environments and equipment before, during and after patient interventions5. Give accurate and appropriate information to patients within own competence understanding role boundaries and limitations6. Provide lifestyle advice and health promotion to patients in accordance with training7. Ensure that anomalies are reported to a senior member of the clinical team in accordance with clinical pathways8. Act as a chaperone where requested in accordance to local policy9. Notify a GP/Lead Nurse/ANP of any significant patient issues10. Ensure full and accurate recording in the patients computerised records11. Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service12. Strict adherence to infection control in accordance with local and national policies and procedures13. To continue with professional development by attending training and development activities and participate meetings as requiredAbout us South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful in providing primary, community and secondary care based services since 1996.We have a wealth of experience in working across the health economy. We have built a solid relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.Job description Job responsibilities Job summary The post holder is responsible for assisting the GPs, Lead Nurse and ANPs in the service and delivery of care management to the service population by working under the indirect supervision of the Practice Streamline Nurse to undertake tasks and duties delegated by a GP/Lead Nurse/ANP or other suitably qualified clinical professional strictly in accordance with service practice guidelines and protocols.Key responsibilities 1. Check patient identification and confirm details with the patient.2. Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, pulse oximetry, height and weight (body mass index), visual acuity (if applicable), urinalysis in accordance with training and procedures3. Provide wound care in accordance with training and procedures4. Prepare and maintain environments and equipment before, during and after patient interventions5. Give accurate and appropriate information to patients within own competence understanding role boundaries and limitations6. Provide lifestyle advice and health promotion to patients in accordance with training7. Ensure that anomalies are reported to a senior member of the clinical team in accordance with clinical pathways8. Act as a chaperone where requested in accordance to local policy9. Notify a GP/Lead Nurse/ANP of any significant patient issues10. Ensure full and accurate recording in the patients computerised records11. Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service12. Strict adherence to infection control in accordance with local and national policies and procedures13. To continue with professional development by attending training and development activities and participate meetings as required14. Ensure the dignity of the patient is maintained at all times, particularly when undertaking dressings, chaperoning or helping patients with personal tasks15. Participate in regular appraisals16. Have understanding of blood glucose measurements, have training to use the machine and have the knowledge to recognise any abnormal results and when and to whom they should report their findings to.Data Protection, Confidentiality and Information Governance An understanding, acceptance and adherence to the need for strict confidentialityEnsure all patient related information is treated sensitively and adhere to the principals of confidentiality at all timesWork in accordance to relevant data protection legislationWork in accordance to Information Governance policies and proceduresDigital Adhere to practice policies and protocols relating to I.TEnsuring personal passwords for computer are safeAdhere to practice policies relating to social mediaChecking patients details when conducting digital consultations ensuring you are speaking to the patient and not a third partyAdhering to policies and procedures when conducting digital consultationsHealth & Safety Assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy to include1. Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements2. Assist in promoting and maintaining own and others health, safety and security as defined in the practice policies3. Using personal security systems within the workplace according to practice guidelines4. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks5. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards6. Reporting potential risks identified7. Understand and apply the principles of the cold chain8. Ensure safe storage, rotation and disposal of vaccines and drugs within the area of responsibility9. Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate10. Be aware of statutory child health procedures11. It will be the post holders responsibility to assess the effort and environment of the task being undertaken for example: If the post holder is undertaking a leg ulcer clinic they will need to assess what is manageable for them, with bending to get to the legs, lifting legs, etc. The post holder will work in accordance with the organisations manual handling policy.12. Ensure appropriate training regarding the safe use of medicines, disposal of medicines and some of the common medicines that the role will come across within their day to day duties. If unsure about a medicine to seek further advice, support and information from a senior colleague.Communication Recognise the importance of effective communication within the team and strive to:1. Communicate effectively with primary care team members2. Communicate effectively with patients and carers3. Act as an advocate when representing patients4. Ensure good working relationships and communication with all staff5. Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment6. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating and responding accordingly7. Anticipate barriers to communication and take action to improve communication8. Ensure clear, concise accurate and legible records 9. The post holder will play a pivotal role in primary prevention as health educators promoting lifestyle advice, facilitating health access for diverse groups and putting in place reasonable adjustments, from longer appointment times to organising interpretersDelivering a quality service Strive to maintain quality within the service, including1. Apply local policies, standards and guidance2. Discuss with other members of the team how the policies, standards and guidelines will affect own work3. Participate in audit where appropriate4. Alert other team members to issues of quality and risk5. Assess own performance and take accountability for own actions, either directly or under supervision6. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance7. Work effectively with individuals in other agencies to meet patient needs8. Effectively manage own time, workload and resources9. Participate in the maintenance of quality governance systems and processes across the practice10. Evaluate the patients response to health care provision and the effectiveness of care11. Support and participate in shared learning across the service12. Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (eg root-cause analysis)13. Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidanceLearning and development Participate in any training programme implemented by the practice as part of this employment, such training to include:1. Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work3. Assess own learning needs and undertake learning as appropriate using reflective practice4. Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information5. Ensure continual professional development is undertaken and evidence maintained6. Ensure a copy of all continual professional development certificates are sent to HREquality and diversity Support the equality, diversity and rights of the patient, carers and colleagues, to include:1. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation2. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues3. Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights4. Support people who need assistance in exercising their rights by being their advocate5. Act as a role model in the observance of equality and diversity good practice6. Accept the rights of individuals to choose their care providers, participate in care and refuse care7. Undertakes appropriate training that recognises equality and diversity within the workplace8. Undertakes appropriate training that recognises the patient as an individualThe Job Description will be subject to periodic review and amendment in consultation with the post-holder.Job description Job responsibilities Job summary The post holder is responsible for assisting the GPs, Lead Nurse and ANPs in the service and delivery of care management to the service population by working under the indirect supervision of the Practice Streamline Nurse to undertake tasks and duties delegated by a GP/Lead Nurse/ANP or other suitably qualified clinical professional strictly in accordance with service practice guidelines and protocols.Key responsibilities 1. Check patient identification and confirm details with the patient.2. Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, pulse oximetry, height and weight (body mass index), visual acuity (if applicable), urinalysis in accordance with training and procedures3. Provide wound care in accordance with training and procedures4. Prepare and maintain environments and equipment before, during and after patient interventions5. Give accurate and appropriate information to patients within own competence understanding role boundaries and limitations6. Provide lifestyle advice and health promotion to patients in accordance with training7. Ensure that anomalies are reported to a senior member of the clinical team in accordance with clinical pathways8. Act as a chaperone where requested in accordance to local policy9. Notify a GP/Lead Nurse/ANP of any significant patient issues10. Ensure full and accurate recording in the patients computerised records11. Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service12. Strict adherence to infection control in accordance with local and national policies and procedures13. To continue with professional development by attending training and development activities and participate meetings as required14. Ensure the dignity of the patient is maintained at all times, particularly when undertaking dressings, chaperoning or helping patients with personal tasks15. Participate in regular appraisals16. Have understanding of blood glucose measurements, have training to use the machine and have the knowledge to recognise any abnormal results and when and to whom they should report their findings to.Data Protection, Confidentiality and Information Governance An understanding, acceptance and adherence to the need for strict confidentialityEnsure all patient related information is treated sensitively and adhere to the principals of confidentiality at all timesWork in accordance to relevant data protection legislationWork in accordance to Information Governance policies and proceduresDigital Adhere to practice policies and protocols relating to I.TEnsuring personal passwords for computer are safeAdhere to practice policies relating to social mediaChecking patients details when conducting digital consultations ensuring you are speaking to the patient and not a third partyAdhering to policies and procedures when conducting digital consultationsHealth & Safety Assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy to include1. Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements2. Assist in promoting and maintaining own and others health, safety and security as defined in the practice policies3. Using personal security systems within the workplace according to practice guidelines4. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks5. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards6. Reporting potential risks identified7. Understand and apply the principles of the cold chain8. Ensure safe storage, rotation and disposal of vaccines and drugs within the area of responsibility9. Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate10. Be aware of statutory child health procedures11. It will be the post holders responsibility to assess the effort and environment of the task being undertaken for example: If the post holder is undertaking a leg ulcer clinic they will need to assess what is manageable for them, with bending to get to the legs, lifting legs, etc. The post holder will work in accordance with the organisations manual handling policy.12. Ensure appropriate training regarding the safe use of medicines, disposal of medicines and some of the common medicines that the role will come across within their day to day duties. If unsure about a medicine to seek further advice, support and information from a senior colleague.Communication Recognise the importance of effective communication within the team and strive to:1. Communicate effectively with primary care team members2. Communicate effectively with patients and carers3. Act as an advocate when representing patients4. Ensure good working relationships and communication with all staff5. Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment6. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating and responding accordingly7. Anticipate barriers to communication and take action to improve communication8. Ensure clear, concise accurate and legible records 9. The post holder will play a pivotal role in primary prevention as health educators promoting lifestyle advice, facilitating health access for diverse groups and putting in place reasonable adjustments, from longer appointment times to organising interpretersDelivering a quality service Strive to maintain quality within the service, including1. Apply local policies, standards and guidance2. Discuss with other members of the team how the policies, standards and guidelines will affect own work3. Participate in audit where appropriate4. Alert other team members to issues of quality and risk5. Assess own performance and take accountability for own actions, either directly or under supervision6. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance7. Work effectively with individuals in other agencies to meet patient needs8. Effectively manage own time, workload and resources9. Participate in the maintenance of quality governance systems and processes across the practice10. Evaluate the patients response to health care provision and the effectiveness of care11. Support and participate in shared learning across the service12. Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (eg root-cause analysis)13. Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidanceLearning and development Participate in any training programme implemented by the practice as part of this employment, such training to include:1. Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work3. Assess own learning needs and undertake learning as appropriate using reflective practice4. Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information5. Ensure continual professional development is undertaken and evidence maintained6. Ensure a copy of all continual professional development certificates are sent to HREquality and diversity Support the equality, diversity and rights of the patient, carers and colleagues, to include:1. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation2. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues3. Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights4. Support people who need assistance in exercising their rights by being their advocate5. Act as a role model in the observance of equality and diversity good practice6. Accept the rights of individuals to choose their care providers, participate in care and refuse care7. Undertakes appropriate training that recognises equality and diversity within the workplace8. Undertakes appropriate training that recognises the patient as an individualThe Job Description will be subject to periodic review and amendment in consultation with the post-holder.Person Specification Experience Essential
- Experience of providing customer care
Desirable
- Experience of working within primary care
- Previous experience of working as a HCA/HCSW
- Experience of Wound Care
Qualifications Essential
- NVQ Level 2 in Health and Social Care or equivalent qualification or experience
Desirable
- GCSE or equivalent in Maths and English
Person Specification Experience Essential
- Experience of providing customer care
Desirable
- Experience of working within primary care
- Previous experience of working as a HCA/HCSW
- Experience of Wound Care
Qualifications Essential
- NVQ Level 2 in Health and Social Care or equivalent qualification or experience
Desirable
- GCSE or equivalent in Maths and English
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer name South Doc ServicesAddress Urgent Treatment Centre15 Katie Road BirminghamB29 6JGEmployer’s website …