Front of House Manager Contract: Banking Location: London Hours of work: 40 Contract Type: Permanent This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. The Front of House Manager will take full ownership of all Client Services operations within the contract, including Reception, Meeting Room Management, Hospitality (in-room catering), and will work closely with other workstreams to ensure a seamless, efficient, and world-class service experience. Job Description With a focus on delivering an exceptional client suite journey, you will bring a collaborative, resilient, and forward-thinking approach, continuously striving to elevate the colleague and guest experience.You’ll actively partner with both client teams and internal departments to explore every idea and opportunity to enhance service delivery and bring the workplace experience to life.In this leadership role, you will provide direction, inspiration, and structured guidance to your team in alignment with client priorities and contract KPIs.You’ll champion continuous improvement by keeping your team engaged with latest innovations, technology, best practices, and industry trends.This is a key role for someone who thrives in a fast-paced, people-centric environment and is passionate about service excellence, with the opportunity to make a real impact in shaping an elevated front-of-house experience.Key Responsibilities
- Lead and develop a world-class client suite experience through a high-performing, engaged team
- Oversee daily operations across all service streams to ensure seamless, client-focused delivery
- Use systems effectively for meeting room management and drive continuous improvement
- Understand annual client requirements and align services and resources accordingly
- Support client initiatives and office-wide events with planned resources
- Develop and implement service standards using data and stakeholder input
- Evaluate user satisfaction against KPIs to improve experience
- Manage stakeholder relationships to ensure integrated service support
- Contribute to the client suite service strategy
- Support day-to-day meetings and events logistics and coordination
Professional and Personal Competencies/Qualifications
- Proven experience managing high-profile client services
- Diploma or degree in Hospitality or Events
- Minimum two years’ experience in front of house management
- Proficient in Microsoft applications and property/hotel management systems
- Excellent telephone manner and verbal communication skills
- Strong customer focus with a professional demeanour
- Well-organised and detail-oriented
- Ability to work collaboratively within a team environment
- Confident in managing daily operations and service delivery
- Experience supporting meetings and events logistics
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace To find out more about what we do click here -…