Experience Designer – Digital Content, Ticketing
Salary: Competitive Plus BenefitsLocation: Holborn Store Support Centre, London, EC1N 2HTContract type: PermanentBusiness area: Sainsbury’s TechClosing date: 22 April 2025Requisition ID: 301044
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
Division/Dept
Product and Experience Design.
Location
Holborn (London) and home.
Reporting to
Experience Design Manager.
Hours
37.5 we’ll happily discuss options for flexible working.
The role
This role is in our in-store experience design team and is focussed on digital content for screens and shelf edges.
The in-store shopping experience is evolving thanks to new and exciting technical innovations. Digital content and digital shelf edges in store is completely new, so this role will be at the forefront of shaping what that new shopping experience looks and feels like for the millions of customers that shop with us every day.
In your product team, you’ll lead the research, design and testing of new ideas. You’ll visit our stores to meet our customers and colleagues. You’ll observe and interview them to experience what they do first-hand.
Your aim will be to understand them and the problems they face. This is challenging because the problems are complex and solving a problem could have a knock-on effect elsewhere. That’s why you’ll learn the wider context of how our stores and business works. You’ll do this working with people from across the group, who will all have different knowledge, perspectives and opinions.
The changes you make will impact millions of customers in one of the UK’s largest retailers.
What you’ll do:
- Research customer needs through observation and interviews
- Organise and conduct in-store and remote research
- Interact with stakeholders from across the group to share insights and ideas
- Design and test concepts and solutions
- Collaborate with diverse teams from different disciplines
- Champion inclusive design principles in your work and throughout the team
- Work within agile teams to get your solutions into the hands of our customers
What we’re looking for
Industry experience as a UX, Product or Service Designer is essential. As are the core technical skills outlined in the role details above. Alongside this, we’re looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours.
Skills we’re looking for:
- Knowledge of how to design inclusively
- Strong visual, interface and interaction design skills
- Expertise designing and prototyping with tools such as Figma
- Capable of conducting research and interpreting results
- Influence and negotiation skills
- Adaptable to changing priorities, complexity and unknowns
- Confidence challenging your peers and stakeholders
- Taking the initiative and driving change
- Experience with advertising and monetisation is a bonus
The interview process
Our interview process is simple. First, we’ll review your CV and portfolio before inviting you for interview. Then we have 2 interviews. The first is between 45-60 mins; it’s a chance for us to learn about each other. The second is around 1 hour 30 minutes. We’ll ask you to present a project and talk through your process, then ask behaviour and competency questions.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.
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