Senior Product Manager – Contact Centre – Salesforce

Salesforce Product Manager

Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs.

We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.

What You’ll Do:

• Own and shape the Salesforce integration strategy within the CCaaS product suite
• Engage directly with customers to understand needs and bring features to life
• Work cross-functionally with engineering, sales, marketing, and customer success
• Stay close to the Salesforce roadmap to unlock opportunities for innovation
• Help define go-to-market strategy, pricing, and positioning

What You Bring:

• Strong experience with Salesforce Service & Sales Cloud
• Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
• Background in contact center tech (ideally Service Cloud)
• 5+ years in product management or similar in a Salesforce environment
• Agile mindset and a track record of launching successful products

Nice to Have:

• Salesforce Admin Certification
• SaaS / CCaaS experience
• Exposure to WFM, knowledge management, or AI/LLMs

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