Job Title: IT Support Analyst
Job Sector: Semiconductor / Technology
Job Type: Contract
Duration: 6 Months
Location: Cambridge, UK
This role is working with a Korean consumer electronics company.
To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering, and design disciplines. We work in close collaboration with leading universities to drive forward mutual research goals and innovation.
Key Responsibilities:
Set up and configure Windows laptops
Troubleshoot proxy issues and manage rules via GUI
Troubleshoot Windows, Outlook, and other common software
Deliver induction sessions for new starters
Manage assets via the Service Desk Portal
Log and respond to incidents/requests using the IT Helpdesk platform
Create and manage user accounts
Administer security tools (e.g. NASCA, ESCORT)
Write and maintain user-facing FAQ/How-To guides on Confluence
Provide one-to-one support where necessary
Investigate incidents proactively and resolve issues on affected systems
Identify root causes of incidents and communicate updates to users
Coordinate with the centre’s IT Engineer to test system changes
Ensure sufficient IT stock is available to support the centre’s needs
Skills and Experience:
Experience with Windows and Linux operating systems
Knowledge of Symantec Antivirus
PC installation, setup, and troubleshooting
Basic understanding of Active Directory
Networking knowledge (TCP/IP, DHCP, DNS)
Understanding of firewalls and proxy servers
If you’re interested in learning more, please reach out to
…