Job Title – Customer Validation & Master Data Representative
Location – Sandwich, Kent
Contract – 6 months
Working Pattern – 20 hours (4 days a week)
Pay – PAYE – 16.76 p/h to 18.19 p/h
SRG are working with a global leading pharmaceutical company that are seeking a Customer Validation & Master Data Representative to join their team.
This is a critical role within the Customer Account and Supply Management team, a part of the Commercial Customer and Contracts platform service. The CC&C platform partners and collaborates with both internal and external stakeholders in order to keep abreast of the ever-changing healthcare environment. This exciting role will be working with the Customer Account & Supply Management Manager to continually adapt and evolve approaches to ensure that our medicines reach patients when and where they need them.
Key responsibilities:
- In accordance with SOPs, complete checks to ensure that the client does not supply product to non-registered/licensed premises.
- Track license changes being made under grace periods. Liaise with customers regarding their registration details and take appropriate actions if register updates become overdue.
- Ensure compliance with Good Distribution Practice (GDP) regulations, to maintain the quality of the products and integrity of the distribution chain
- support other areas within the team, uses their initiative to recommend continuous improvement opportunities to the Customer Account & Supply Management Manager.
- Supports business changes as appropriate.
- Supports in ad hoc projects to improve processes.
- Maintain an accurate filing system Customer accounts & amendments to ensure effective administration and audit compliance.
Requirements:
- Secondary education level, including GCSE or equivalent in maths and English.
- Customer service experience in handling challenging customer queries.
- Preferred business to business experience.
- Good level of general IT skills, including MS Office. Experience of working with SAP an advantage but not essential.
- Ability to work with accuracy under pressure.
- Ability to make informed decisions.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills.
- Able to work in a dynamic and multi-tasking environment.
- Ability to analyse data.
Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.