Retail IT Support and Operations Manager

Retail IT Support and Operations Manager

Location: London (Hybrid – largely remote with travel to London and/or stores a couple of times a month)

Sector: Retail (Must have Retail / Stores experience)

We’re looking for a strategic, operational, hands-on, tech-savvy leader to manage Retail Support and Operations (Technology) across 300+ stores – covering helpdesk, platforms, store systems, and hardware. You’ll ensure retail tech runs smoothly, support store teams and systems, and play a key role in shaping the future of retail technology.

What you’ll be doing:

• Lead support for all retail systems, hardware, and platforms
• Own incident and problem management, and lead high-impact escalations
• Manage and mentor a high-performing support team and platform team
• Collaborate with vendors and internal technology and business teams
• Drive system reliability, service improvements, and innovation
• Support new tech rollouts and drive change readiness

What we’re looking for:

• 5+ years’ experience in Retail IT or store support
• Strong knowledge of POS systems, mobile devices, and retail/store tech stacks
• Ideally exposure to AWS, device management tools (Intune/SOTI), and vendor management
• Excellent communication, leadership, and troubleshooting skills

We would be really excited to hear from you if this ticks the boxes, please apply asap.

Sponsorship not available.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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