Employer Whittington Health NHS Trust
Employer type NHS
Site Hornsey Rise Health Centre
Town London
Salary £31,944 – £34,937 per annum pro rata (inclusive of HCAS)
Salary period Yearly
Closing 27/04/2025 23:59
Business Support Administrator
NHS AfC: Band 4
An exciting opportunity has arisen to join Whittington Health NHS Trust as a Business Support Administrator for North Central London Audiology Services.
The post holder will support the Audiology Services Manager to ensure tasks are planned, co-ordinated and delivered across a comprehensive range of Audiovestibular services for the local population across North Central London (NCL).
These include:
- Newborn Hearing Screening in both NCL acute and community settings
- Tertiary service for babies referred from the Newborn Hearing Screening Programme (NHSP) in Haringey and Enfield
- Tier 2 service across the five boroughs in NCL
- School Screening Services in Enfield
- Adult Audiology Services in Haringey and at the Whittington Hospital.
Our departments comprise a range of professionals including medical staff, audiologists, audiology technical officers, school screeners, newborn hearing screeners, local and deputy managers, operational lead and administrative staff.
Under the direction of the Audiology Services Manager, the post holder will work closely with the above teams, together with internal and external stakeholders, to ensure that activity, quality, and clinical performance targets are achieved.
Excellent communication skills and good team working are essential for this role.
Main duties of the job
- To support the Service Manager and facilitate the effective running and operations of services in NCL, and keeping the line manager informed on all relevant matters
- Support the monitoring of compliance with internal and external governance and best practice requirements in the service
- To liaise effectively with managers, clinicians, administrative staff and internal/ external parties.
- To attend and take minutes of meetings, disseminate together with relevant documentation to the membership, and follow up on actions as required.
- To travel between bases and work on different sites within Whittington Health
- Ensure that local teams have sufficient equipment and devices, and access to systems across Whittington Health.
- To support with requisition requests, storage and maintenance of clinical and non clinical supplies as necessary, ensuring that stock is effectively managed within budget and that over ordering does not occur.
- Confirm that data entry and service reports within local teams is completed within deadlines.
- To assist in the organisation, recording and reporting of routine statistical information, and quality, safety and key performance indicators.
- To maintain and update filing, administration systems and databases as required.
- To proactively identify opportunities for improvement and efficiency of the processes and systems used within the services
- To arrange meetings, book rooms, set up presentation requirements, produce and distribute agendas; maintain electronic diaries, filing and administration systems as required.
- To undertake the organisation of incoming mail and documents, photocopying, circulation, processing of correspondence, archiving and general clerical duties as required by the Service.
- Undertake additional administrative tasks and responsibilities as required
- To manage and prioritise workload on a daily basis and deal with the competing demands of the Service.
- To support teams with quality improvement and project management work as required for the service.
- Adhere to all Trust policies, taking appropriate account of patients’ rights and diversity and ensuring fair access to services
- Undertake individual and team training as identified and to demonstrate a commitment to the development of effective team working
- Undertake mandatory training within the Trust and any other training required to be able to carry out daily duties
- Assist in co-ordinating training and support for new and temporary members of staff
- To undertake any other duties as commensurate with grade as directed by the Service Manager.
Person specification
Education/Qualifications
- GCSE A*-C or equivalent in English and Maths
Skills & Abilities
- Highly self-motivated and self-starter
- High levels of organisational skills to schedule and prioritise own workload to meet strict deadlines
- Good level of expertise in numerical, analytical and data management
- Able to construct and manage spreadsheets
- Good analytical skills, including ability to summarise and interpret results
- Good verbal and written skills including minute taking, report writing and presentation skills
- Ability to work in an organised and logical manner with a systemic approach to work
- Ability to work autonomously
Knowledge & Experience
- Experience and understanding of working in health setting
- Experience of using clinical and admin information systems
- Experience of working in a team with multi professional colleagues
- Joint working with partner agencies
- Experience of working within a framework of confidentiality
- Experience of working under pressure and managing a range of difficult or challenging situations
- Collate, prepare and summarise information via MS Office operations, including Word, Excel and Powerpoint
- Understanding of health processes, with babies, children and adults
- Experience of quality improvement project work
Personal Qualities
- Flexibility and willingness to learn
- Team player
- Enthusiasm and personal drive
- Initiative & and able to meet deadlines
Other
- Able to move across NCL sites according to need – including moving supplies
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. This will require you to:
- Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
- Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
- Ensure you are familiar and comply with local protocols and systems for information sharing.
- Know the appropriate contact numbers and required reporting lines.
- Participate in required training and supervision.
- Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form
- Provide only business email address for your referees – we are unable to request references from yahoo, Hotmail, Gmail accounts.
- Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes
- Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
- If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If you require feedback on your application please contact the appointing manager detailed in the body of the advert.
- Please check your emails regularly as all correspondence from us will be via trac.systems – occasionally these emails will go into your Junk folder.
- Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
- Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
- In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Name Lucero Billeter Job title Audiology Services Manager Email address luceromaria.billeter@nhs.net
If you have problems applying, contact
Address WHTTelephone If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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