Job Title: Service Engineers – Automatic Doors (Remote, London-Based)
Location: Remote (London-based candidates only)
Job Type: Full-time
Industry: Automatic Doors / Access Solutions
Start Date: ASAP
Salary: Competitive, based on experience
FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.
As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.
Key Responsibilities:
- Completion of PPM, reactive & modernization/upgrade calls.
- Provide customer & colleague technical support & product modernization recommendations.
- Complete door safety checks & investigate door incidents & customer complaints.
- Provide on-site customer support to EQS customers.
- Adhere to company processes & procedures & highlight improvement opportunities.
- Deliver customer service & maintain QHSE compliance at all times.
- Manage & maintain your Tablet/paperwork, stock, vehicle, uniform & PPE.
- Comply with all customer-specific on-site arrival/pre-work/working/departure processes & procedures.
- Complete mandatory box tests after all calls.
- Participate in OOH rota duty.
What We’re Looking For:
- Be a Team Player.
- Offer a flexible approach to working hours.
EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005
EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.
SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.
OTHER REQUIREMENTS: CSCS Card.
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