Customer Support Officer

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Qargo is a tech scale-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we’re looking for a Customer Support Officer!

In this role you’ll:

1. Gain crucial insight into the working of our system and become a true product expert.
2. Be the first point of contact for day-to-day questions and give top-notch support to the clients in your respective region via our system portal chat.
3. Understand the needs and wants of our customers on the front-line and translate those internally to the development team.
4. Communicate and explain new product features through the portal.
5. Help to write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQs.
6. Give remote training sessions to customers.
7. Provide administrative support to the Customer Onboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, etc.

Your profile:

1. You’re customer oriented and have previous experience in a customer service or related role.
2. Your communication skills are on point, both in English and Dutch. French earns you bonus points.
3. You have strong organizational skills and can prioritize and juggle different tasks without breaking a sweat.
4. You like to continuously learn and develop your skills and pick things up quickly.
5. You’re flexible and thrive in a fast-paced startup environment.
6. Since we’re a software company, it’s a big plus if you’re tech savvy.

We offer:

1. A competitive salary package, including all the necessary extra benefits.
2. Great growth opportunities within a strongly growing company.
3. A flexible work environment (flexible working hours, possibility to work from home, etc.).
4. A green office just outside of the Ghent city centre.
5. A great team atmosphere both during and outside of working hours, with fun initiatives, such as a weekly catch-up meeting with the entire Qargo team, team lunches, going climbing, game nights, etc.

Seniority level

Entry level

Employment type

Other

Job function

Information Technology

Industries

Software Development

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