Boutique Manager – Luxury Retail

Job Title: Boutique Manager – Luxury Retail

Location: ERDEM Boutique Sloane Street

Reports To: Regional Manager

Position Type: Full-Time

Job Summary:

The Boutique Manager will oversee the daily operations of a luxury retail boutique, ensuring exceptional customer service, meeting sales targets, and maintaining the brand’s prestigious image. The ideal candidate will have a minimum of 3 years of experience in Ready-to-Wear (RTW), preferably in the Knightsbridge area, along with extensive experience in luxury retail management, a keen eye for fashion and trends, and strong leadership skills to manage and motivate a high-performing team.

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of sales associates to deliver exceptional customer service and achieve sales goals.
• Conduct regular team meetings to discuss performance, sales targets, and product knowledge.
• Provide ongoing training and development for staff on luxury product knowledge, sales techniques, and customer service standards.
• Manage staff scheduling to ensure optimal coverage during peak and off-peak hours.
• Address staff concerns, conduct performance reviews, and manage conflict resolution effectively.

Sales & Business Development:

• Drive sales to meet or exceed monthly and annual targets through effective team leadership and sales strategies.
• Analyse sales reports and metrics to identify trends, opportunities, and areas for improvement.
• Develop and implement personalized sales strategies for high-net-worth clients.
• Foster and maintain strong customer relationships to encourage repeat business and customer loyalty.

Customer Service Excellence:

• Deliver an exceptional and personalized shopping experience for all customers, ensuring every interaction reflects the luxury brand’s standards.
• Handle customer inquiries, complaints, and feedback with professionalism and care, ensuring customer satisfaction and retention.
• Oversee VIP client management, including personalized services, private shopping experiences, and exclusive events.

Visual Merchandising & Store Presentation:

• Ensure the boutique’s visual presentation aligns with the brand’s guidelines, including window displays, in-store layouts, and product placement.
• Collaborate with the visual merchandising team to execute seasonal and promotional displays.
• Maintain high standards of cleanliness, organization, and overall store appearance.

Inventory Management:

• Oversee inventory levels, including stock replenishment, transfers, and receiving new deliveries.
• Conduct regular stock counts and ensure accurate record-keeping.
• Minimize stock discrepancies and manage shrinkage through effective loss prevention measures.

Financial Management:

• Manage boutique budgets, including payroll, expenses, and operational costs.
• Ensure accurate cash handling procedures and adherence to financial policies.
• Prepare and analyse sales reports, budgets, and forecasts to inform business decisions.

Brand Representation:

• Uphold and communicate the brand’s core values, image, and messaging consistently in all customer interactions and marketing activities.
• Represent the boutique at industry events, trade shows, and community engagements.

Event Planning & Execution:

• Plan and execute in-store events, product launches, and exclusive client experiences to enhance brand presence and drive sales.
• Collaborate with marketing teams for promotional activities and campaigns.

Experience & Requirements:

• Minimum 3 years in luxury retail management in the capacity of an Assistant Manager or higher.
• Existing client book in the Knightsbridge market preferred.
• Fluent in multiple languages, including Arabic.

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