Job Summary
An exciting opportunity has arisen for a Commercial Hire and Events Manager to join the team, responsible for the successful delivery of commercial and internal events for the museum, always ensuring outstanding service.
Job Description
Sales and marketing (commercial hire)
- Work with Head of Commercial Partnerships and Events to produce, maintain and develop sales and marketing strategies, materials and procedures designed to promote the Design Museum as a dynamic and contemporary commercial hire venue.
Event management
- Manage the accredited supplier list with the wider team and provide necessary support with the annual supplier review.
- Ensure the museum’s standards of service and safety are always maintained by monitoring all supplier activity.
Service, client, and guest care
- Effectively manage relationships with clients and potential clients to provide a first-class service and professional experience for the customer encouraging repeat business.
Management of internal and external resources
- Play an active role in managing the museum events diary, ensuring the use of venue spaces is maximised to successfully deliver both external hire and internal events, in accordance with the relevant departmental plans and targets.
- Plan the use of resources including furniture, audio visual and IT, cleaning, catering, and other supplies to ensure all events can be delivered to the agreed standard and budget.
Reporting, legal, compliance and financial management
- Successfully negotiate venue sales and manage quotation and contract process, ensuring each event has a signed contract.
- Monitor sales and purchase order and invoicing process to ensure accurate financial management and reporting.
People management
- Lead, motivate and develop any direct reports recognising success and addressing areas for development, supported by the annual appraisal process.
Administration
- Contribute to overseeing and reviewing the internal administrative processes for events including risk assessments; booking procedures; contracts and terms and conditions; invoices and post-event evaluation to streamline procedures and improve effectiveness of service.
Job Requirements
Person Specification
Knowledge, skills, and experience
Essential
- Proven experience in a similar role including demonstrable event sales, operations, and marketing experience
- Highly motivated target driven individual with a demonstrable record of achieving sales and financial targets
- Ability to work comfortably with a wide range of clients and contractors
- Excellent customer care with the drive to exceed expectations
- Excellent verbal and written skills with attention to detail
- Ability to think creatively and anticipate, negotiate, and solve problems to ensure the successful running of all venue hire spaces
- Excellent organisational and time management skills with the ability to work well under pressure and to tight deadlines
- Excellent leadership, management, and interpersonal skills
- Excellent IT skills, including Outlook, Word, and Excel
- Enthusiasm for design
Job Responsibilities
The museum’s Commercial Hire & Events team manages a unique offering of filming, partnerships, and events in the museum’s stunning grade II listed building, including conferences, award ceremonies, dinners, drinks receptions, filming, commercial displays, and weddings.
Terms and conditions
Salary: up to £32,000 per annum dependent on experience
Holidays: 25 days pro rata + Christmas eve (museum closed)
Hours: 35 hours / 5 days per week (flexible hours to meet the needs of the business, and will include evenings, bank holidays and weekends as necessary).
Location: Design Museum Kensington is the place of work, with a hybrid arrangement of 60% of an employee’s role to be performed at the museum and 40% remote
Closing date: Sunday 20 April, midnight
Interviews: Week commencing 28 April
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