REQUIREMENTS
A strong passion for fostering community, envisioning innovative ways of being, and embracing creativity and new ideas.
Proven experience in operations and event management, ideally within the wellness, health, or fitness industries.
Ability to stay calm and helpful in high-pressure situations while effectively solving problems.
Excellent interpersonal skills, with the ability to motivate and work with a diverse group of individuals.
A genuine passion for creating impactful and memorable experiences for customers, members, facilitators, and partners.
Expertise in managing a broad and varied workload efficiently.
ROLE DESCRIPTION
Oversee the day-to-day operations of the space, including opening and closing procedures, monitoring health and safety policies, and managing operational and booking systems.
Manage the execution of the weekly program, including logistics, room bookings, and equipment setup.
Serve as the main point of contact for both internal and external facilitators, providing ongoing support to ensure smooth execution of sessions and events.
Ensure that all facilities and equipment are well-maintained, addressing maintenance issues promptly and upholding high standards of cleanliness and hygiene across the space.
Lead the Front of House team, assisting with staff scheduling and rota planning to ensure efficient operations.
Oversee the operations of special areas, such as wellness spaces or saunas, ensuring smooth functionality and integration.
Address and resolve complaints quickly and effectively.
Collaborate with the Program Manager to oversee large-scale events, workshops, and special gatherings, including organizing staff, coordinating additional equipment hire, and ensuring post-event space resets.
Manage operations for private and corporate hires, ensuring flawless execution.
Build and maintain positive relationships with external suppliers and internal food and beverage operators.
Work alongside the Program Manager to continually innovate and promote programming that attracts and retains members, helping drive revenue growth.
Conduct budget reviews and report cost plans to senior management.
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