Client Services – Capital Markets

Job Description

Context / Company Info:

• A leading financial services firm is seeking a Client Services Representative to join its London team.
• They’re a prominent online broker that provides trading access to experienced traders across global markets.
• The company is part of a global financial services group with significant equity capital.
• Their ethos is to deliver exceptional client services while continuously expanding its product and service offerings.
• The culture within the firm is supportive and they encourage professional growth through mentoring programs, enhanced training, and professional qualifications.

Role:

• The Client Services Representative will serve as the first point of contact for institutional clients, including banks, hedge funds, financial advisors, and brokers.
• This role involves providing outstanding support to ensure a seamless onboarding experience and the maintenance of strong client relationships.
• Success in this role will require someone who is a self-starter with strong communication and problem-solving skill and a passion for financial markets and technology.

Responsibilities:

• Assisting clients with multiple trading platforms (desktop, mobile, browser).
• Resolving trade-related queries, including order entry and execution issues.
• Escalating high-level issues to relevant stakeholders.
• Managing relationships with key institutional clients.
• Contributing to platform and process enhancements.
• Conducting client training and supporting market research initiatives.

Qualifications / Skills Required:

• Strong knowledge of Equities, Options, Futures, and FX markets.
• Experience in international settlements or clearing operations (preferred but not required).
• University degree or higher.
• 1-2 years of experience in a client-facing role at a global financial institution (exceptional candidates with relevant knowledge will also be considered).
• Proficiency in German or French is advantageous.

Work Schedule & Location:

• Monday – Friday, 8 AM – 5 PM
• Office Location: London, UK
• Hybrid working model

Benefits:

• Competitive salary, based on experience.
• Performance-based discretionary cash bonus scheme.
• Discretionary stock grant.
• Career development and training opportunities.
• Group Life Assurance and Income Protection.
• Occupational pension scheme.
• Above statutory annual leave, increasing with service.
• Company-paid daily lunch and healthy snacks (office-based days).
• Access to Private Medical Insurance, Dental Plan, and Health Cash Plan (including dependents, post-probation).
• Corporate events, season ticket loans, and cycle-to-work scheme.

…