Customer Service Assistant

Job Description

Join Our Team as a Customer Services Assistant!

Are you passionate about delivering exceptional customer service and ensuring the smooth supply of vital health products? We are looking for a dedicated Customer Services Assistant to join our team and support our mission of providing top-notch service to customers across the UK, Ireland, Malta, and Gibraltar. This is a 12 month contract.

Key Responsibilities:

• Order Processing: Accurately process orders for Animal Health and Human Pharma products, ensuring timely delivery and compliance with internal measures and regulatory requirements.
• Customer Query Handling: Efficiently manage pre-delivery and order-related inquiries via email, fax, and telephone, ensuring prompt and satisfactory resolutions.
• Basic Reporting and Checks: Monitor and action daily Order to Cash reports to identify and resolve issues, ensuring smooth order transitions.
• Customer Premises Validation: Validate customer premises and ensure compliance with company policies and GDP standards.
• Continuous Improvement: Strive for improvements in Order to Cash processes while maintaining compliance with company policies, procedures, values, and objectives.
• Cross-Department Collaboration: Facilitate information sharing between QA/SC and internal/external stakeholders.
• Late Delivery Management: Handle late delivery notifications and manage customer claims and returns paperwork.

Compliance and Ethics:

• Adherence to Policies: Ensure all activities comply with internal policies, SOPs, and external regulations.
• Training and Audits: Complete required training and cooperate fully in audits and inspections.

Required Skills and Experience:

• Customer Service Experience: Previous experience in customer-facing roles.
• Technical Proficiency: Proficient in Microsoft Outlook, Excel, Word, and SAP (highly desirable).
• Communication Skills: Excellent written and verbal communication skills.
• Attention to Detail: Logical and analytical approach with a focus on accuracy.
• Team Player: Ability to work well in a team environment or independently.
• Resilience: Ability to work under pressure and follow documented processes.
• Customer Focus: Demonstrates passion for customer service and adherence to quality systems.
• Pharmaceutical background: Experience in a pharma or medical devices background desirable.

Why Join Us?

• Dynamic Environment: Be part of a team that values continuous improvement and innovation.
• Professional Growth: Opportunities for career development and advancement.
• Impactful Work: Contribute to the supply of essential health products, making a difference in people's lives.

If you are a motivated individual with a passion for customer service and a commitment to excellence, we would love to hear from you! Apply now to join our team and embark on a rewarding career journey.

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