Grade: Principal Consultant
Location: London
Contract Type: Permanent
Work Pattern: Full time & hybrid
About the job:
Our Managed Services function manages and maintains the solutions we deliver to our customers, provides functional and technical support, handles business partnering activities and ensures data security and compliance. As a lead you will strategically build and drive our go-to-market strategy to facilitate business growth. Overseeing managed services, you will form strategic partnerships and capitalise on upsell opportunities while ensuring continuous improvement and building a strong, commercially-focused team. You will be a key player in shaping the future of Managed Services at VantagePoint.
What will you be doing?
- Owning and driving VantagePoint’s managed services go-to-market strategy
- Responsible for managing the growth of the business unit in line with the company strategy
- Working with the leadership of the business to ensure continuous improvement of the managed services department
- Performing line management responsibilities to the existing team of consultants
- Responsible for the coaching and development and management of the performance of the team
- Development of career pathways for the managed service team
- Building strong relationships and forming strategic partnerships with key stakeholders across the Managed Services landscape, including: clients, Internal stakeholders and vendors
- Supplying guidance on complex build items/defects/issues to other team members
- Providing direct oversight of key Managed Services accounts
- Accountable for managing client escalations, ensuring that they are swiftly dealt with
- Proactively looking for upsell/cross-sell opportunities and leads the “what next?” discussions within existing client base
- Leading presales discussions and commercial negotiations for the Managed Services function
- Responsibility for the department budget and tracking against forecast
- Able to perform health-checks within unfamiliar applications to drive opportunity identification
What you’ll need to succeed:
For this particular role we are looking for a candidate with:
- Familiarity with ERP software vendors (preferably NetSuite) to assist with cross-selling into existing client base
- Experience in Managed Services or similar roles
- Experience with line management and people development
- Experience in customer success or account management in a consultancy or technology implementation domain
- Experience formulating relationships with senior stakeholders
- Ability to explain difficult concepts in a simple, easy to understand, manner
- Understand the typical KPIs associated with leading a managed service team
You will be great at this job if:
- You are technically astute and champion best practice in your everyday work
- You are motivated by exploring new solutions and looking for ways in which they can be improved
- You are a confident, articulate, presenter that can handle challenging conversations
- You’re an individual with the ability to think outside the box
- You are a brilliant multitasker with exceptional organisation skills
- You’re a natural when it comes to communicating with stakeholders at all levels
- You’re a team player and genuinely care about representing our company in the best way.
A little bit about us:
Headquartered in London, VantagePoint is a global finance transformation and technology consultancy that has rapidly grown from a company of five to a company of more than 120 in just five years. We’re an ambitious organisation with an emphasis on cultivating a positive, inclusive, and open environment. Our innovative team of experts work with clients all over the world and we aim to ensure that every individual is given the opportunity to thrive and progress within their career. We’re passionate about improving the finance function and the value it creates for the organisations we partner with.
What’s in it for you:
- Up to 10% matched pension contribution
- Performance bonus, increasing with length service
- Private healthcare
- Life cover
- Hybrid working
- Free travel to the office, within London
- Gym allowance or wellbeing allowance
- Monthly phone bill
- Paid staff socials
- Cycle to work scheme
- Annual global company trip
- Employee referral bonus.
Our values
• We listen, we hear, we plan, we act
• We take pride in even the small things
• We give everyone a platform for growth
• We take ownership for our wins and losses
• We empower people to strive for more, challenge and take risks
• We are passionate about building strong partnerships
• We think holistically to deliver tangible value
• We have fun at work because it makes us better at what we do.
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