About Finn Lough
Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.
Role Overview
We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day running of Finn Lough. This is a multifaceted role that requires exceptional leadership, problem-solving skills, and a hands-on approach to ensure seamless operations across all departments. You will report directly with the General Manager/owners and collaborate closely with the wider management team to maintain the highest standards of service and guest experience.
Key Responsibilities
Guest Experience & Service Excellence
- Ensure a consistently high standard of service across all guest touchpoints, from arrival to departure.
- Monitor guest feedback, address concerns, and implement improvements to enhance overall satisfaction.
- Work closely with the front-of-house and housekeeping teams to maintain a seamless and welcoming environment.
Operational Oversight & Team Leadership
- Oversee daily operations across all departments, including accommodation, F&B, spa, and maintenance.
- Lead and support department managers to ensure smooth coordination and efficiency.
- Assist in recruitment, training, and ongoing development of staff, fostering a motivated and engaged team.
- Implement and uphold SOPs to maintain consistency and quality in all aspects of the business.
- Work with the department head to continually review and optimise both the front of house and back of house processes.
Facilities & Sustainability Management
- Ensure the retreat’s infrastructure, Bubble Domes, and facilities are maintained to the highest standards.
- Organise and oversee ongoing preventative maintenance using the in house team and external contractors.
- Work with the maintenance team to proactively address any issues and minimise disruptions.
- Support and drive Finn Lough’s commitment to sustainability through responsible resource management and eco-conscious initiatives.
Financial & Administrative Duties
- Assist with budget management, cost control, and resource allocation to maximise efficiency.
- Oversee stock levels, supplier relationships, and procurement processes.
- Ensure compliance with health & safety regulations and licensing requirements.
Requirements
- Proven experience in an operations, hospitality, or management role, preferably in a luxury or boutique setting.
- Strong leadership skills, with the ability to inspire and manage diverse teams.
- Excellent problem-solving abilities and a proactive mindset in handling challenges.
- High attention to detail and a commitment to delivering outstanding guest experiences.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Weekend availability is essential, as the role requires a presence during peak operational times.
- A passion for sustainability and nature-driven hospitality is a plus.
What We Offer
- A unique and inspiring work environment in a breath taking natural setting.
- Access to wellness and leisure facilities.
- Competitive salary based on experience.
- Access to company vehicle
- Opportunities for professional growth and career development.
- The chance to be part of a passionate team dedicated to delivering exceptional experiences.
- Accommodation and staff vehicle is available for relocation.
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