SF Recruitment are currently recruiting for a Technical Support Agent based in Newark, Nottinghamshire Area.
This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace!
Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation.
Strong Excel skills are key to be successful within this role!
Responsibilities Include: – You will provide first line technical telephone support to customers where you will analyse, investigate, and resolve hardware, software and network faults and issues, or alternatively, escalate if deemed necessary. – Working closely with team members, you will efficiently manage your own individual tasks whilst also supporting the overall team workload. – You will accurately process all orders and package parts ready for despatch to customers. – Answering and responding to incoming calls and email from customers and managing orders – Generating reports for the management through internal systems as well as Excel and delivery with the good time manner. – Extensive data entry and data management that requires attention to detail. – Managing and cross-checking back-order reports (inhouse and 3rd party contractors) – Providing back up support to the customers at weekends (1 to 2 per month) – Team leading during line manager absence. – Other ad hoc administration and customer service tasks as required.
The ideal candidate will have: – A self-motivated person, driven to get things done. – Ability to work under own initiative with strong organisation skills. – Brilliant communication skills and a great ability to translate plan into action. – Proficiency of Microsoft Office. – A ‘can do’ attitude and confident in multitasking. – Effective time management skills with the ability to meet set deadlines. – Attention to detail with the ability to analyse information.
Hours: Monday – Friday 9.00 am – 5.00 pm Salary: £27,000 – £28,000
If you think you have the relevant experience please apply online now.